Delete your Kyn account

This page explains how to delete your account in the Kyn app from Kyn Technology Inc. You can do it in the app, or by email if you cannot open the app.

Delete your account in the app

1. Open the Kyn app and sign in.
2. Open the You tab.
3. Under Manage, choose Delete account.
4. Read what will be deleted and what will be kept, then choose Continue.
5. Type DELETE and choose Delete my account.

In short: You > Manage > Delete account > Continue > type DELETE > Delete my account.

For your security you may be asked to sign in again before you confirm. If your account uses Sign in with Apple, Apple asks you to authorize once more. When you confirm, you are signed out on every device. Deleting your account cannot be undone.

Creators: if your creator account still has an open goal, points, a reserve or a payout in progress, the app records your request instead and the Kyn team closes your creator account with you first, then deletes it.

Delete your account without the app

If you no longer have the app or cannot sign in, email support@kynrewards.com from the email address on your account, with the subject "Delete my Kyn account". If your account uses a phone number instead of an email address, include that number.

We will check that the request comes from you, for example with a code sent to the email address on your account. Do not send your password, a sign-in code, a card number or your bank login. We never need them.

We respond to every request within the time the law requires and delete your data as quickly as possible. Creators are taken through the account closure steps described above.

What is deleted

• Your sign-in, name and profile.
• Your bank connection and your cards. We stop using them as soon as you confirm, and we ask Plaid and Evervault to remove them as soon as our deletion process allows.
• Your support history and the purchase habits linked to you.
• Your receipt photos. Receipts still waiting for review are closed and will not count.
• Your badges.
• Your devices and notification settings.
• For creators: your creator page, handle and bio, your portrait and your intro video. Your goals are no longer shown in Kyn.

What is kept

We keep only the limited records we still need for returns, fraud prevention, disputes, accounting and legal obligations. They are kept without your name, and we delete them when they are no longer needed:

• Past contributions, points and XP entries stay in Kyn's accounting records without your name, only for as long as settlements, returns and the law require.
• The record of each receipt you sent (the shop, the amount and time of purchase, and our decision), without the photo and without your name.
• The amount, date and broad category of past purchases, and for a purchase that earned a reward, which participating shop it was.
• For creators: payout records (amounts, dates, references and the email used) for as long as accounting, tax and legal obligations require.
• Copies in our providers' backups until those backups expire on their normal schedule.

If your account has an email address, we send you one short email when the deletion is complete.

Delete only some of your data

You do not have to delete your account to remove a card or disconnect your bank: go to You > Manage > Cards & bank. You can also turn off shop names in notifications under You > Manage > Notifications.

More information

The Privacy Policy explains what we collect, how long we keep it and your rights. For anything else, see Support or write to support@kynrewards.com.

Kyn Technology Inc., 2803 Philadelphia Pike, Suite B #1844, Claymont, DE 19703, United States.