Kyn Support

Kyn is the app where supporters help a creator reach a goal through rewards on the shopping they already do. This page is for people who use the Kyn app from Kyn Technology Inc.

Contact us

Email support@kynrewards.com. We answer as quickly as possible.

To help us find your account, write from the email address you use to sign in to Kyn. If you sign in with a phone number, include that number.

Never send us your password, a sign-in code, a full card number, a card security code or your bank login. We will never ask for them.

You can also reach us from inside the app: go to You > Help > Contact support.

Frequently asked questions

Receipts

How do I send a receipt? Open a participating shop in the app and choose Send receipt. Take a photo of the receipt, or choose an existing photo instead. The purchase has to be recent: the app tells you the time limit, and a receipt for an older purchase is not accepted.

Who looks at my receipt? Only Kyn staff who review receipts. They check the photo and record the shop, the amount and the time of the purchase. Creators, other supporters and shops never see your receipts.

What happens to my photo? Before the photo is sent, your phone removes location data from it. We delete the photo 30 days after we decide on the receipt. A photo you start to send but never submit is deleted after 24 hours. Kyn keeps a record of the receipt (shop, amount, time of purchase and our decision), without the photo, as part of its accounting. The Privacy Policy explains this in full.

Why was my receipt not accepted? The app tells you the reason. Common reasons are that the photo cannot be read, the purchase is too old, the receipt is not from that shop, or the same receipt was already sent. You can send a new photo if the purchase is still recent enough.

How long does the review take? We review receipts as quickly as possible. You get a notification when a receipt has been reviewed.

Points and rewards

When do I see my points? Points are added to a creator's goal only when the reward is confirmed. Before that, the app may show a pending estimate. A pending estimate is for information only. It is not points, and it can go down or disappear, for example if a purchase is returned. We do not promise a processing time.

Why did a purchase not count? A bank-linked purchase counts only if it was made on a credit card you registered in Kyn, after you registered it, at a participating shop, in US dollars, while you were supporting a creator. Matching depends on what your bank reports, so it can sometimes fail. Seeing a shop in the app does not guarantee that a particular purchase will count.

Do I get money? No. Supporters do not receive money or a balance from Kyn. Your shopping adds points to the goal of the creator you support, and you earn XP and levels, which are recognition only.

Notifications

What notifications does Kyn send? Short notifications about your own activity: when your shopping counts toward a goal, when a receipt has been reviewed, when a goal is close or reached, when your bank needs to be reconnected. Kyn can also notify you when you earn a badge. Creators also get notifications about payouts. Kyn does not send marketing notifications.

Can a notification show the name of a shop? Yes. A notification about your own purchase can name the participating shop where you made it. It never shows an amount. Notifications can appear on your lock screen, so a shop name can be visible to anyone who can see your phone. To turn shop names off, go to You > Manage > Notifications and turn off "Show shop names in notifications". You can also switch off each kind of notification on that screen.

Badges

What are badges? Badges are recognition. Creators earn them for milestones such as sharing their page, welcoming supporters and reaching a share of their goal. A creator's highest visible badge can show on their page.

What is a Founding supporter badge? The first 20 supporters a creator ever has receive a Founding supporter badge for that creator, and they keep it even if they later stop supporting that creator. It shows next to your name on that creator's goal board, to that creator and their current supporters. If you show "A supporter" instead of your name, other people do not see a badge or a name on that row. You can change this under You > On goal boards > Show my name on goal boards.

Do badges give me money or points? No. Badges have no cash value and do not change points, XP or rewards.

Your account and data

How do I get a copy of my data, or correct it? Go to You > Manage > Your data. You can also email us at support@kynrewards.com from the email address on your account.

How do I delete my account? See how to delete your Kyn account. You can do it in the app, or by email if you cannot open the app.

Where are the Terms and the Privacy Policy? Privacy Policy and Terms of Service.

Kyn Technology Inc., 2803 Philadelphia Pike, Suite B #1844, Claymont, DE 19703, United States.